We had told the ball player to get hold of AstroPay about the mistake. Despite stretching the new effect months, the player failed to offer next interaction, leading us to personal the newest criticism. The player from Italy had been able to try out to make places whilst in France very first but got discovered items immediately after inside the Italy. When he tried to withdraw €step 1,600 of his membership, it absolutely was prohibited due to play from a finite venue. Despite verified the brand new account inside France, the fresh gambling establishment had not made clear as to why subsequent places was enabled away from Italy.
Leon bet – Customer care
The ball player later on informed united states one she received the girl earnings, as well as the complaint is actually signed since the fixed. The ball player out of Asia try feeling issues withdrawing his payouts due to help you lingering confirmation. The player out of Canada are experiencing issues withdrawing his winnings due to help you constant confirmation. The gamer of Australian continent have placed currency on the his gambling establishment membership, however the fund seem to be destroyed. The brand new gambling enterprise wasn’t in a position to select their account and you can asked your to get more info.
Leon Wager: Faqs
The player had given proof of their French house, but the local casino got insisted for the additional files. Once an extended processes, the newest local casino in the end affirmed his membership and you may create his financing. I helped the gamer regarding the processes and also the issue try at some point resolved. Even after our tries to reach and collect considerably more details, the ball player had not responded to our messages. Thus, we were not able to check out the then and had no alternatives however, to refute the newest criticism. The player away from British Columbia got filed a withdrawal request shorter than 14 days just before getting in touch with all of us.
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Following the a verification process that was initially disputed by the user, the new withdrawal solution are restored, as well as the pro successfully acquired his finance. The gamer from Portugal got questioned a detachment below two days just before submission which criticism. The fresh gambling establishment had came back the amount of money so you can their gambling account instead away from mobile these to her savings account. She had expressed frustration to your casino’s customer service. We had tried to assist by requesting more info and you may stretching the new response due date. Although not, the gamer didn’t answer all of our questions, and therefore resulted in the brand new complaint being rejected.